Support
At Sunrise Casino, we understand that sometimes you need a helping hand. Our dedicated support team is ready to assist you with any questions or concerns you might have about your gaming experience.
24/7 Support Access
Never worry about time zones or holidays – our professional support team is available round-the-clock, every day of the year. Whether it's 3 PM or 3 AM, we're just a click away when you need assistance.
Multiple Contact Options
We offer several convenient ways to reach our support team:
Live Chat: Connect instantly with a support agent directly on our website. Our typical response time is under 60 seconds, making this the fastest way to get help.
Email Support: Send your questions to support@sunrisecasino.com for detailed assistance. We aim to respond to all email inquiries within 2 hours.
Comprehensive FAQ Section: Before reaching out, browse our extensive FAQ resources where you'll find answers to common questions about accounts, bonuses, deposits, withdrawals, and gameplay.
Expert Assistance
Our support agents are extensively trained across all aspects of Sunrise Casino operations. They can help with:
- Account management and verification
- Deposits and withdrawals using any of our payment methods including AstroPay Card, Bitcoin, MasterCard, Neteller, Skrill, Visa, and eZeeWallet
- Questions about our game selection from providers like NetEnt, Pragmatic Play, and Evolution Gaming
- Guidance on claiming and using promotions, including our 250 Free Spins welcome offer
- Technical support for any platform issues
International Support
We cater to players from around the world with support available in multiple languages. Our team is equipped to assist players using any of our supported currencies, including AUD, Bitcoin, CAD, EUR, NZD, USD, and ZAR.
Commitment to Resolution
When you contact Sunrise Casino support, you're not just getting answers – you're getting solutions. Our team is empowered to resolve issues on the spot whenever possible, minimizing wait times and maximizing your enjoyment.
Responsible Gaming Support
Beyond technical and account assistance, our support team is trained to provide resources for responsible gaming. If you ever need help setting limits or taking a break, we're here to guide you through the available tools and options.
We pride ourselves on creating a supportive environment where no question is too small and no concern goes unaddressed. Your gaming experience is our priority, and our support team is the backbone of that commitment.